Privacy Policy

Effective Date: 1st January 2020

At Kraftix Digital, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the personal information you provide when you visit our website or engage with our products and services, including customized printing of stickers, labels, cards, and packaging.

1. Information We Collect

We collect personal and order-related information in the following ways:

a. Information You Provide Directly

When you place an order, sign up on our website, or contact us, you may provide:

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment details (processed securely via third-party gateways)

  • Company details (if applicable)

  • Custom design files and instructions

b. Automatically Collected Information

When you use our website, we may collect:

  • IP address

  • Device and browser information

  • Pages visited and time spent

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Deliver custom-printed products

  • Communicate order status and updates

  • Respond to inquiries or customer support requests

  • Improve our website, products, and services

  • Send promotional and transactional emails (you can opt out anytime)

  • Ensure compliance with legal and tax obligations

3. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted service providers (e.g., courier companies, payment gateways, hosting partners) to fulfill your orders and operate our business.

  • Legal authorities when required by law or in connection with fraud prevention or safety measures.

4. Payment Processing

All payments are handled via secure, PCI-compliant third-party payment gateways. We do not store your full credit/debit card information on our servers.

5. Data Security

We take industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal data

  • Object to or restrict certain types of data processing

  • Withdraw consent at any time

To exercise these rights, contact us at [Insert Email ID].

7. Data Retention

We retain your information for as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

8. Cookies Policy

We use cookies to improve user experience, track performance, and analyze web traffic. You may choose to disable cookies through your browser settings, but this may affect website functionality.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Kraftix Digital Pvt. Ltd..
Email: business@kraftix.in
Phone: 9836766662
Address: Kolkata, West Bengal, India