Return Policy

Return & Replacement Policy

Effective Date: Updated as of [Insert Date]

At Kraftix Digital Pvt. Ltd., all products are custom-made and printed specifically for each order. Due to the personalised nature of our products, we follow a strict no-return policy. However, we are committed to ensuring that you receive your order in the correct quality and specifications.

1. Returns

We do not accept returns for the following reasons:

  • Change of mind after order confirmation
  • Incorrect order placement (size, quantity, material selection)
  • Design dissatisfaction if the final product matches the approved artwork/mockup

Since all products are printed on demand, returns are not feasible once production has begun.

2. Replacement Eligibility (14-Day Window)

We offer free replacements only in the following cases:

  • Product is physically damaged during transit
  • Wrong product, design, size, or quantity delivered
  • Major manufacturing defect affecting usability

Replacement Request Window: You must raise a request within 14 days of delivery.

To qualify for a replacement:

  • Share clear photos/videos of the issue
  • Provide your Order ID
  • Explain the issue clearly for faster resolution

Once verified by our team, we will reprint and ship a replacement at no extra cost.

3. Return Shipping & Cost Responsibility

  • If the issue is approved as valid, replacement shipping will be borne by Kraftix Digital
  • In certain cases, we may request the product to be returned before processing a replacement
  • If return is required, customer may need to ship the product back (case-dependent)
  • We do not provide reverse pickup in all locations

4. Refund Policy

Refunds are not standard and are only processed in rare cases where:

  • Replacement is not feasible
  • Order cannot be reprocessed due to technical limitations

Refund process timeline:

  • Review & approval: 2–3 business days
  • Credit to source account: 5–7 business days

5. Print Tolerances & Industry Standards (Important)

As a web-to-print platform, slight variations are inherent to the printing process. The following are considered acceptable tolerances and are not eligible for replacement:

  • Color Variation: 5–10% difference from screen to print due to RGB vs CMYK conversion
  • Cutting/Alignment Shift: Up to 1–2 mm variation
  • Quantity Variation: ±5% (standard industry tolerance)
  • Material/Finish Variation: Minor texture or finish differences

These variations occur due to machine calibration, material batches, and environmental factors and are standard across the printing industry.

6. What is Not Eligible for Replacement

  • Errors in customer-provided artwork (spelling, design, low resolution)
  • Issues already approved during design/mockup stage
  • Minor color or finish variations (within tolerance limits)
  • Courier delays or logistics issues
  • Damage reported after the 14-day window

7. Cancellations

Orders cannot be cancelled once confirmed and paid, as production may begin immediately.

8. Resolution Process (How We Handle Issues)

  • All complaints are reviewed by our internal quality team
  • Photo/video proof is mandatory before approval
  • We prioritise reprinting over refunds wherever possible
  • Our goal is to resolve all valid issues quickly and fairly

9. Contact for Support

If your order qualifies for replacement, please contact us:

Kraftix Digital Pvt. Ltd.
Email: business@kraftix.in
Phone / WhatsApp: +91 9836766662
Support Hours: Mon–Fri | 10:30 AM – 6:00 PM