Return Policy

Return & Replacement Policy

Effective Date: [20th July 2020]

At [Kraftix Digital Pvt. Ltd.], each product is custom-made just for you. As a result, we follow a strict no-return policy. However, we’re committed to ensuring that your order reaches you in perfect condition. Please read the details of our return and replacement policy below:

1. Returns

As all our products are made-to-order and personalized, we do not accept returns for reasons such as:

  • Change of mind

  • Incorrect order placement by the customer

  • Dislike of the final product (if it matches the approved design/mockup)

2. Replacements (for Damaged or Incorrect Orders)

We only offer replacements in the following cases:

  • The product received is physically damaged

  • You received a wrong item/design/quantity that differs from what was approved

To qualify for a replacement:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the damaged or incorrect item

  • Include your order ID and details of the issue

Once verified, we will reprint and ship a replacement at no extra cost.

3. Refund

  • We offer refund on very selective situations, it takes 2-3 business days to review the error and process the refund. The refund will typically reflect in the customers bank account in 5-7 business day


4. What is Not Eligible for Replacement

  • Minor color variations due to digital-to-print transitions

  • Errors in the file/content provided by the customer (e.g., spelling mistakes)

  • Delay caused by courier services or force majeure events

5. Cancellations

Orders once confirmed and paid for cannot be cancelled, as production may begin immediately.

6. Contact for Support

If you believe your order is eligible for replacement, please contact:

[Kraftix Digital Pvt. Ltd.]
Email: [business@kraftix.in]
Phone / WhatsApp: [9836766662]
Support Hours: [Mon-Fri |10:30AM - 6:00pm]